Privacy Policy

Who we are

Welcome to Prana Retreat Japan – https://www.prana-retreat.com Privacy Policy. Your privacy is very important to us. This Privacy Policy governs the information we collect about you and what we do with it. By accepting this Privacy Policy, you consent to Prana Retreat Japan using and disclosing your personal information in the manner prescribed in this Privacy Policy.

What Information We Collect and Why:

  • Registration: When you sign up on our site, we may ask for your name, email, address, phone, or payment details (if needed). This helps us create your account, process orders, and stay in touch with you.

  • Newsletter: If you subscribe to our newsletter, we collect your email to send updates and news.

  • Surveys: When you take part in a survey, we use your responses to get feedback and make our services better.

  • Forms and Events: Information you provide in forms or when you sign up for an event helps us handle your requests and registrations.

  • Comments: When you leave comments, we collect what you write, plus your computer's info for security.

You can also visit our site without sharing personal info. Your privacy matters to us, and we handle your data responsibly and transparently.

Do We Use Cookies?

Yes, we use cookies on our website. Cookies are tiny files that your web browser stores on your computer's hard drive. They help us recognize your browser, capture specific information, and enhance your online experience.

Why We Use Cookies:

  • Shopping Cart: Cookies assist us in remembering and processing the items in your shopping cart.

  • Preferences: We use cookies to understand and save your preferences for future visits.

  • Tracking and Analytics: Cookies enable us to monitor advertisements and gather data about site traffic and user interactions. This helps us improve our website and offer better tools in the future.

Your Cookie Choices:

  • You can choose to receive a warning each time a cookie is sent, or you can disable cookies in your web browser settings. However, please be aware that, like most websites, if you turn off cookies, some of our services may not work correctly.

Additional Cookie Details:

  • Leaving a Comment: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. This is for your convenience so that you don't have to re-enter your details when leaving another comment. These cookies last for one year.

  • Logging In: When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This temporary cookie doesn't contain personal data and is removed when you close your browser.

  • Staying Logged In: If you choose "Remember Me" when logging in, we set several cookies to save your login information and display preferences. Login cookies last for two days, and display option cookies last for a year. If you log out, the login cookies are deleted.


Embedded Content from Other Websites

Our website may include things like videos, images, and articles from other websites. When you see these on our site, they work just like if you went to the other website directly.

Here's what you should know:

  • The other websites might collect data about you.

  • They could use cookies and other ways to track what you do.

  • If you have an account on those websites and you're logged in, they might keep an eye on what you do with the embedded content.

Remember, when you use embedded content here, the rules of the websites that content comes from apply. They have their own privacy policies and ways of handling your data.

What We Use Your Information For (Analytics):

The information we collect from you serves several purposes:

  • Personalization: We use your information to tailor your experience and respond better to your specific needs.

  • Website Improvement: Your feedback and information guide us in making ongoing enhancements to our website.

  • Customer Service: Your information assists us in providing more effective responses to your customer service requests and support needs.

  • Transaction Processing: We use your data to handle transactions, like orders.

  • Email Communication: If you provide your email for order purposes, we may use it to send you order-related information, updates, and news. This includes information about our products and services.

Unsubscribing: You can choose to unsubscribe from future emails at any time. Each email campaign contains clear 'unsubscribe' instructions at the bottom, or you can contact us via the website's Contact form to opt out.

Your privacy and preferences are important to us, and we respect your choices regarding email communication.

How We Protect Your Information:

Your data security is a priority, and we employ various measures to ensure the safety of your personal information when you place an order or access your data. These include:

  • Secure Server: We utilize a secure server for your protection.

  • Secure Transmission: Sensitive or credit information you provide is transmitted through Secure Socket Layer (SSL) 128-bit technology. It's then encrypted into our payment gateway provider's database, which is accessible only to authorized personnel with special access rights. This information is treated as highly confidential.

Who We Share Your Data With:

We value your privacy and do not sell, trade, or transfer your personally identifiable information to external parties. However, we may share your data with trusted third parties who assist us in website operations, conducting our business, or serving you. These third parties must agree to maintain the confidentiality of this information.

We may release your information if we believe it's necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, as well as the rights, property, or safety of others. Please note that non-personally identifiable visitor information may be shared with other parties for purposes like marketing, advertising, or other uses.

Your privacy is important, and we are committed to safeguarding your information and using it responsibly.

How Long We Retain Your Data:

For users who interact with our website, here is how we manage your data retention:

  • Comments: When you leave a comment, the comment itself and its associated information are kept indefinitely. This enables us to automatically recognize and approve any follow-up comments, saving them from a moderation queue.

  • Registered Users: If you register on our website, we store the personal information you provide in your user profile. You have the ability to view, edit, or delete your personal information at any time (excluding your username). Website administrators also have access to this information and can make edits as necessary.

Your Data Rights:

If you have an account on our site or have left comments, you have certain rights over your data:

  • Data Export: You can request an exported file containing the personal data we hold about you, including any information you've provided.

  • Data Deletion: You can request that we erase any personal data we have about you. Please be aware that this does not apply to data we are required to retain for administrative, legal, or security purposes.

We respect your data rights and are committed to handling your information in accordance with your preferences and applicable regulations.

Where We Send Your Data:

Visitor comments on our site may be subject to automated spam detection services.

Legal Disclosures:

We reserve the right to disclose your personally identifiable information when it's required by law or when we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process served on our website.

Third-Party Links:

From time to time, we may include or offer third-party products or services on our website. These third-party sites have their own separate and independent privacy policies. Therefore, we do not assume responsibility or liability for the content and activities of these linked sites. However, we do strive to maintain the quality and integrity of our site and appreciate any feedback regarding these external sites. Your privacy and data protection are important to us, and we are committed to ensuring responsible data handling and privacy practices.

Children:

Prana Retreat Japan does not collect any information from individuals under the age of 18. Our website, products, and services are intended for use by individuals who are 18 years of age or older. If you are under 18, you may only use https://www.prana-retreat.com  under the supervision or with the involvement of your parents or guardians.

Spam Act Compliance:

Prana Retreat Japan adheres to the guidelines outlined in the Australian Spam Act. You will only receive emails from us under the following circumstances:

  • You have an established relationship with Prana Retreat Japan.

  • You have contacted us to request information.

  • You have made a purchase from us.

  • Your email address is publicly available on the internet.

If you wish to unsubscribe from receiving our company news, updates, or information related to our products and services, all of our emails will include a link to unsubscribe completely. Your choices and preferences regarding email communication are respected by us.

Privacy Act Compliance:

We have taken all necessary steps to ensure compliance with the directives established by the Australian Federal Privacy Commissioner. Consequently, we will not disclose your personal information to external parties without your consent. Your personal information will not be sold, rented, or shared with any organization.

Changes to our Privacy Policy:

In the event that we decide to make changes to our privacy policy, these alterations will be posted on this page and reflected in the Privacy Policy modification date (20th Oct 2023).

Your Consent:

By using our site, you signify your consent to our privacy policy. Your privacy is important to us, and we are dedicated to handling your information in a manner that respects your preferences and complies with relevant regulations.